Refund policy

Returns & Refunds Policy

We hope you are happy with your order from DAZE OF HER OWN. As our products are printed to order, we encourage customers to check product details and sizing carefully before ordering.

Change-of-mind returns

If you change your mind, you must notify us within 14 days of receiving your order that you wish to cancel. You then have 14 days from notifying us to return the item.

To request a return, contact us at dazeofherown@hotmail.com before returning anything. We will provide return instructions.

You are responsible for the cost of returning change-of-mind items to us.

Items must be returned in a condition consistent with only the handling reasonably necessary to establish their nature, characteristics and functioning. If an item has been handled beyond what would reasonably be permitted in a shop and its value has been reduced, we may make an appropriate deduction from the refund as permitted by law.

Personalised products

Products that are made to your specifications or clearly personalised cannot normally be returned simply because you have changed your mind. This does not affect your rights if an item is faulty, damaged, not as described or otherwise does not conform to the contract.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible at dazeofherown@hotmail.com. We will deal with the issue in accordance with your statutory rights.

Refunds

Where you validly cancel your entire order under your statutory cancellation rights, we will refund the price paid and the applicable standard outbound delivery charge. If you selected a more expensive delivery option, any additional delivery cost above our standard delivery charge is not refundable.

Refunds will be made to the original payment method in accordance with applicable UK consumer law.

Your statutory rights

Nothing in this policy limits or excludes your statutory rights under UK consumer law.